Last week on an upgraded flight between Denver and Orlando, I was given a warm cookie after the meal service. This is a nice touch United Airlines does and has done for first class passengers for years. But as I examined the little brown paper sack the cookie came in, I was amused by the…
Work – Life Balance. As a baby boomer teen born to depression-era parents, I never heard that term once. Didn’t exist back then and, if it had, it would have never come out of my father’s mouth. Hard work was his life, and when he had a day off, he worked. To my dad and…
A customer service manager of a regional banking chain recently told me about a challenge her managers were having in getting young tellers to handle incoming calls when they were assigned phone duty. “It’s astounding how many will answer our business line by just saying ‘Hello’ or ‘Yo. Wat up? This is Monique.’ It’s almost…
If you woke up today and discovered that you had won millions in last evening’s lottery drawing, would you still work? Always a great conversation starter, the number of Americans responding ‘yes’ has declined from over 80% in 1955 to 66% in recent years according to Psychology Today. So what happens when there are people…
Back in 2006, I published a Special Report titled More than 50 Great Interview Questions to Ask a Gen Y Applicant. The questions were gathered from hundreds submitted by clients, readers of my books, and HR managers from a wide variety of companies and organizations across multiple industries. Now that the focus of my work…
The wife and I were out running errands on Saturday morning when we happened upon an unexpected and rare energy explosion. As we approached an intersection, we noticed a human billboard doing his very best to get the attention of the passing motorists; and getting attention from motorists is obviously what an individual in this…
