A close friend of my wife invited us to a celebration of her daughter’s high school graduation. Jenna’s a great kid who did very well in school and was involved in several extra-curricular activities. But at 18, she’s never had a real job. She applied at several boutiques in the mall but never made it…
A story in last Thursday’s newspaper tells about a mother who is upset that her 30-something daughter is panhandling. Apparently, the daughter has been unable to get pregnant and wants her husband to undergo a $10,000 medical procedure to improve his fertility. Even though the couple has a combined income of $80K per year, they…
Imagine that you have one opening you’re trying to fill, and sixteen eager applicants aged 17 to 22 — all with more than adequate skills for the job — awaiting their second interview. Before the interviews begin, you discover that among those candidates are five recovering addicts, two pregnant unwed teens, three who are on…
Last week on an upgraded flight between Denver and Orlando, I was given a warm cookie after the meal service. This is a nice touch United Airlines does and has done for first class passengers for years. But as I examined the little brown paper sack the cookie came in, I was amused by the…
When you fly, do you actually pay attention to the airline safety announcement? Neither do I. These FFA mandated announcements are, for the most part, monotonous, mundane, and insulting to the intelligence of anyone with a fifth grade education. Instructing passengers on how to fasten their seat belt by inserting the end with the clip…
A customer service manager of a regional banking chain recently told me about a challenge her managers were having in getting young tellers to handle incoming calls when they were assigned phone duty. “It’s astounding how many will answer our business line by just saying ‘Hello’ or ‘Yo. Wat up? This is Monique.’ It’s almost…
