Last week on an upgraded flight between Denver and Orlando, I was given a warm cookie after the meal service. This is a nice touch United Airlines does and has done for first class passengers for years. But as I examined the little brown paper sack the cookie came in, I was amused by the…
Work – Life Balance. As a baby boomer teen born to depression-era parents, I never heard that term once. Didn’t exist back then and, if it had, it would have never come out of my father’s mouth. Hard work was his life, and when he had a day off, he worked. To my dad and…
When you fly, do you actually pay attention to the airline safety announcement? Neither do I. These FFA mandated announcements are, for the most part, monotonous, mundane, and insulting to the intelligence of anyone with a fifth grade education. Instructing passengers on how to fasten their seat belt by inserting the end with the clip…
A customer service manager of a regional banking chain recently told me about a challenge her managers were having in getting young tellers to handle incoming calls when they were assigned phone duty. “It’s astounding how many will answer our business line by just saying ‘Hello’ or ‘Yo. Wat up? This is Monique.’ It’s almost…
If you woke up today and discovered that you had won millions in last evening’s lottery drawing, would you still work? Always a great conversation starter, the number of Americans responding ‘yes’ has declined from over 80% in 1955 to 66% in recent years according to Psychology Today. So what happens when there are people…
It doesn’t take a mechanical engineer to understand why a stool needs at least three legs to fully support and balance even the slightest weight. When trying to support and balance the challenging workplace relationship between your business and your young hires, consider the advantages of inviting their parents into the employment picture as the…
